10MOOn Online Store Return & Exchange Policy
Thank you for shopping with 10MOOn.
We value every customer’s experience and kindly ask you to read the following policy before placing an order.
Return Policy
According to consumer protection regulations,
online purchases are entitled to a 7-day inspection period starting from the day after delivery (including weekends and holidays).
Please note that the inspection period is not a trial period.
Returned items must be in original condition, including:
- Unworn and unused
- Free from perfume, smoke, stains, or odors
- Unwashed
- Original tags and packaging intact
- All accessories and gifts included
Items that do not meet these conditions may not be accepted for return.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Sale or discounted items
- Accessories and intimate items
- Customized or made-to-order products
- Items showing signs of wear, washing, or damage caused by use
Defective or Incorrect Items
If you receive a defective or incorrect item,
please contact our customer service within 3 days of delivery
with your order number and photos of the item.
We will assist you as soon as possible.
Exchange Policy
We currently offer exchanges through a “return and repurchase” process.
If you wish to change the size or style,
please apply for a return first and place a new order separately.
Refund Information
- Credit card payments will be refunded to the original card used.
- Bank transfer payments require refund account information.
Refund processing may take approximately 7–14 business days (excluding weekends and holidays).
Additional Notes
Due to differences in screen settings and lighting conditions,
actual product colors may vary slightly.
All measurements are taken flat and may have a ±2cm variance.
Customer Care
If you have any questions,
please feel free to contact the 10MOOn customer service team.
We hope every package you receive
feels like a thoughtful gift prepared for your everyday life.
10moon2020@gmail.com
