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Delivery Policy

10 MOOn Online Store Shipping Policy

Thank you for shopping with 10MOOn.
Please review our shipping information before placing your order.

Order Processing

Orders are processed within 1–3 business days after payment confirmation
(excluding weekends and public holidays).

During collection launches, promotions, or holidays,
processing time may require additional days.

Domestic Shipping — Taiwan

We offer the following delivery methods within Taiwan:

Home Delivery
Convenience Store Pickup
Department Store Pickup (if applicable)

Delivery time is approximately 1–3 business days after shipment.

International Shipping

10MOOn ships worldwide.

International delivery times vary depending on destination and customs procedures,
typically requiring approximately 5–14 business days.

Please note:

Import duties, taxes, and customs fees are the responsibility of the customer.
Delivery schedules may vary due to customs clearance or local courier services.

Shipping Fees

Shipping fees are automatically calculated at checkout
based on destination and delivery method.

Free shipping promotions may apply during selected campaigns.

Order Tracking

Once your order has been shipped,
a tracking number will be sent via email or order notification.

Please allow some time for tracking information to update.

Failed Delivery / Returned Packages

If a package is returned due to:

Incorrect shipping information
Failure to collect the package
Rejected delivery

Additional shipping fees may apply for reshipment.

Important Notes

Please ensure that your shipping information and contact details are correct before completing your order.

10MOOn is not responsible for delays caused by customs inspections, weather conditions, or courier-related issues beyond our control.

Customer Care

For any shipping inquiries,
please feel free to contact the 10MOOn customer service team.

We hope every order arrives safely,
beautifully prepared, and ready to become part of your daily wardrobe.